FAQ

How can I delete my customer account again?


Yes, that's no problem, just send an email to info@urbanstudio45.com




How can I reach someone by phone?


Please email us at info@urbanstudio45.com




Is there a quantity discount?


Yes, from an order quantity of 10 parts of the same item. In this case, please send an email to info@urbanstudio45.com




Can I change or cancel an order?


It is not possible to cancel an order. To change an order, please send an e-mail to info@urbanstudio45.com




I received the wrong size or colour, what now?


Please send an email to info@urbanstudio45.com
We will then of course send a new package.




I have not received the whole order, what now?


Please send an email to info@urbanstudio45.com




Who pays the shipping costs for a return?


Returns are only possible under certain conditions. Please send us a email at info@urbanstudio45.com




How does the return of items work?


Returns are only possible under certain conditions. Please send an email to info@urbanstudio45.com




When will my order arrive / What are the delivery times?


The delivery times are 5 - 15 working days after receipt of delivery.




How is the order delivered?


The order will be delivered by Post Luxembourg




What happens if I am not at home when my order is delivered?


The order is delivered 2x by our partner, after which the package is returned.




How much are the shipping costs?


4,90€ - free delivery for orders over 100€ (Luxembourg). 8.90€ - free delivery for orders over 100 € (Europe). 15,00€ -free delivery for orders over 150 € (International).
For delivery abroad, please send an email to info@urbanstudio45.com